Sip and Grow processes all ordes in the order that they are received. Please allow 1-2 business days for order processing with an additional 5-7 business days (sometimes sooner) for shipping. All orders placed over the weekend and/or holidays will begin processing the following business day. Once your order is prepared for shipping, a detailed confirmation of tracking will be sent via email. Sip and Grow is not responsible for lost or stolen packages. In the rare event that your package has not arrived as expected please contact USPS (1-800-ASK-USPS).