CANCELLATIONS

Once an order is submitted, we are unable to change any details or cancel the order. Please ensure you check all details including name and address given are correct to avoid disappointment.

 

LOST ITEMS

If items are lost in the post Sip and Grow Tea reserves the right to send out a replacement. Items that are delayed, are not covered for a refund if they are successfully delivered even though not on time.

 

DELIVERED PARCEL BUT NO DELIVERY

If you have received a notification from the postal services/Sip and Grow Tea saying that your order has been delivered, but you do not physically have the parcel, please contact the assigned postal carrier as per tracking link as they are whom have delivered your parcel. Also note; check for a collection slip as more often than not the postman will leave a collection slip for you to collect your parcel from the post office. Check with people you live with; they may have picked it up, check behind gardens, bins and pillars.

If you receive a collection slip to pick up your parcel from the nearest post office, please do so ASAP or it will be sent 'return to sender' after 3 days and you will be responsible for postage charges for Sip and Grow Tea to return the parcel to you. Refunds will not be issued.

If your tracking number shows that your parcel has been delivered, Sip and Grow Tea is not responsible for replacement and / or refund of the purchased order.

 

RE-DELIVERY / DELAYS

Cost for re-delivery attempts due to incorrect details being provided at checkout will be passed on to the customer. When your order is shipped you will be sent an email confirmation with an order number which must be used when inquiring about your order.

We are unable to redirect orders to another address once they have been dispatched.

*Sip and Grow Tea will make every effort to dispatch your order in a timely manner, however we are not liable for delayed or lost shipments.

 

ORDERS

Orders are processed and dispatched within 48 hours of being received, and arrive approximately 2 - 7* working days from dispatch depending on the address location. Orders placed on a Friday will be dispatched Monday. You will get an email when your order is dispatched so you can track your order. Please do not email us within 3 days of placing your order requesting a tracking link; this is provided to us by the postal services and once we have this, you will be emailed.

 

*Delays are currently expected worldwide due to Covid-19, this does not impact the dispatch timing of our warehouse and we are still operating as per usual.

*THIS TIME FRAME GIVEN IS NOT REFLECTIVE OF COVID DELAYS.